Dear Mr. Fowler,
I want to thank you again and commend you and your company for the fine service that you have provided in the exchange Continental engine that I got from America's Aircraft Engines. After nearly three years of great service the starter drive suddenly developed a "slipping" problem. In a phone call to you inquiring about the design of the starter drive used for this particular engine I came to the opinion that this problem had likely been caused by the aftermarket starter and probably did not relate to any parts or workmanship issues with your company.
Nevertheless your approach was simply: "send the starter drive to us and we will fix it". There was no questioning of exact warranty coverage, no discussion of who should bear the responsibility, just a comment about "we'd like to keep our customers happy." Your company repaired the starter drive and shipped it back to me the same day they received it.
I can certainly assure you that you kept this customer very happy and I am eager to say nice things about America's Aircraft Engines at every opportunity. When I have happily flown this engine to the next overhaul time, I will be back. You are certainly one of the best "smiling" stories in the general aviation world of today.
Sincerely,
Doug Lefeve